Lloyds Bank has explained the rules when it comes to accessing your account after a customer was left furious at being “locked out” of his savings account.


The customer contacted X just after 6pm on December 11, angry that he could not reach the phone line despite it being a 24/7 line.


She raged in an expletive-laden message: “I can’t wait to get access, remove my money and get away from this s***.”


Lloyds responded by first asking them to soften their language because “we don’t accept swearing in chats”. They also asked whether the problem was with their internet banking and what notification they had received.


The person explained that they had tried to log in and were asked to reset their memorable information because they did not know it. They were then told that they would receive a code within seven days, but that they would not have access to their savings. in the meantime.




The dissatisfied customer then asked if he would go to a branch, if he could withdraw his money from his checking account and his savings account.


Lloyds responded: “I’m afraid you’ll have to wait for this code to arrive to log into your online account. But yes, if you visit your local branch you can request and withdraw funds if necessary.”


The bank also informed the saver that he had to provide proof of identity and account details in order to withdraw his money.


But the saver responded that they would struggle to find out the details of their savings account as “everything is online these days”.


The bank told them that they should have received a letter with this information and that they should receive monthly statements that also contained this information.




But the customer was adamant that he had “never received any paperwork” relating to his savings account, but only for his current account with Lloyds.


Lloyds suggested a possible solution, saying they could bring their debit card for their current account into the branch for validation to “grant access to your other accounts”. They also asked them to bring ID.


In another banking alert, Barclays recently released an update after a customer had an issue making a payment on Amazon.


They said: “I’ve been trying to make a payment to my Amazon account via the Barclays app every time for the past three to four weeks, but I’m getting the error 00002.”


The bank responded: “Normally the error code is displayed when a general problem occurs. You can try to ensure that you are switching between Wi-Fi and your data and also that you are using the latest version.”



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